Web Functionality & Access

Overview

Internet functionality is categorized in the following groups:

  1. Recipient Eligibility Verification
  2. Check Payment Inquiry
  3. Provider Profile Review
Security

The Web security for interChange (iC) is handled by NIC (the State's Web Portal vendor). TennCare providers obtain their user ID and initial pass code from NIC.

Every 90 days the user will be prompted to change their password. If the user ID account does not have any activity for over a 90 day period, the user account is disabled and contact with NIC is required for reactivation.

Recipient Eligibility Verification

Eligibility inquiries are submitted as secured transactions through the Web site. Inquiries will access the InterChange TCMIS in real time, ensuring that providers receive real-time eligibility information. An eligibility verification request processed through the Web will return MCO and BHO information, an eligibility segment, TPL and Medicare information.

Check Payment Inquiry

Check Payment Inquiry is used to search for check-write information. WEB Users can search by RA number, check number, RA "from" or "to" date. A list of the payment information displays at a summary level. The list provides recent and historical RA number, Check number, RA amount due and RA date - sorted by date.

Provider Profile

Providers will be able to view their own basic demographic information for accuracy.

How to subscibe.

Long Term Care Billing Manuals