Skip to Content

Contact Us

For a list of FAQ click here.

To get help applying for TennCare click here.

For Enrollee Records click here.

Tennessee Health Connection 1-855-259-0701

Call this number for general information regarding TennCare, including:

  • Applying for TennCare
  • Disenrollment & Benefit Changes
  • Reporting a change (such as a new address, or change in jobs)

TennCare Solutions 1-800-878-3192

Call this number to file an appeal about medical or prescription problems.

TennCare Advocacy Program 1-800-758-1638

Call this number if you need help with health care, mental health care, or drug or alcohol treatment or other TennCare problems.

TTY or TDD Phone Calls 1-877-779-3103

If you use a TTY or TDD machince, use this number. Call ONLY if you require this service.

Foreign Language Phone Lines

Para información acerca de TennCare en español llame al 1-855-259-0701

  • Arabic/Kurdish Line: 1-800-758-1638
  • Bosnian Line: 1-800-758-1638
  • Somali Line: 1-800-758-1638

TennCare is happy to provide you an email response to your inquiry. However, before sending an email to TennCare you may be able to find a quick answer online by clicking on one of these questions.

Do you need:

If this list or the information on our website is unable to answer your question please email us at tenn.care@tn.gov.

Enrollee Records

If you are a TennCare enrollee or representative of a TennCare enrollee, enrollee record requests may be made to the TennCare Privacy Office, by faxing a Permission to Release Records along with a letter of representation with a brief description of the type of records you are requesting.

Fax to:

(615) 532-7322
OR
Mail to:

Bureau of TennCare
Attn: Privacy Office
310 Great Circle Road
Nashville, TN 37243

Please do not send personal information through email since it is not protected or secured.

Please see TennCare's Notice of Privacy Practices.

The State of Tennessee is required by federal and State law to seek reimbursement of medical assistance funds it has paid on behalf of TennCare enrollees from responsible or liable third parties. "Subrogation" is TennCare's right to be reimbursed any funds it has spent for medical care for a TennCare enrollee when an insurance company or another person owes money to the TennCare enrollee because of the injury or illness. Click here for instructions to file a subrogation claim: TennCare Subrogation Interest Identification Inquiry.