Customer Focus

Understanding the satisfaction levels and the priorities of TDOT customers is integral to the planning and improvement of our state transportation services and facilities. Conducting a customer survey provides a systematic, objective method for TDOT to:

  1. assess perceptions of travel and mobility in Tennessee
  2. obtain feedback and input on what transportation issues and services are most important to our customers

TDOT Customer Survey Results

  • 2016 Survey - TDOT will be conducting a customer survey in Fall 2016. Results are expected to be posted in Summer 2017.
  • 2013 Survey - Includes detailed information with links to Summaries, Resident Survey Report, Elected Official Survey Report and Partner Survey Report
  • 2006 Survey - Includes detailed information with links to Summaries, GIS Maps and Survey Instruments