Driver License Station Survey

Thank you for your interest in our survey. This survey is for commenting on your experience with a Tennessee Highway Patrol Trooper. Please answer the questions below and click "Send Survey" at the bottom to send us your feedback.

1. When was your most recent experience with a State Trooper?

 Less than 30 days ago

 1-3 months ago

 4-6 months ago

 7-12 months ago

 More than 1 year ago

2. Where did it take place?

Choose a County Anderson Bedford Benton Bledsoe Blount Bradley Campbell Cannon Carroll Carter Cheatham Chester Claiborne Clay Cocke Coffee Crockett Cumberland Davidson Decatur Dekalb Dickson Dyer Fayette Fentress Franklin Gibson Giles Grainger Greene Grundy Hamblen Hamilton Hancock Hardeman Hardin Hawkins Haywood Henderson Henry Hickman Houston Humphreys Jackson Jefferson Johnson Knox Lake Lauderdale Lawrence Lewis Lincoln Loudon Macon Madison Marion Marshall Maury McMinn McNairy Meigs Monroe Montgomery Moore Morgan Obion Overton Perry Pickett Polk Putnam Rhea Roane Robertson Rutherford Scott Sequatchie Sevier Shelby Smith Stewart Sullivan Sumner Tipton Trousdale Unicoi Union Van Buren Warren Washington Wayne Weakley White Williamson Wilson

3. Where did it take place?

 Interstate

 Other
If other, please explain:

4. What was the nature of your interaction with the Trooper?

Choose all that apply.

 I received a traffic citation

 I received a warning

 I was arrested

 A Commercial Motor Vehicle inspection was performed

 DUI/Driver License Checkpoint

 I required roadside assistance

 I was involved in a traffic crash involving property damage only

 I was involved in a traffic crash with injuries

 I was involved in a traffic crash with fatalities

 I received notification of a relative involved in a fatal crash

 I witnessed a traffic crash

 I reported an incident

 Other
If other, please explain:

5. If you requested assistance, approximately how long did you have to wait for the Trooper to arrive?

 15 minutes or less

 16-30 minutes

 31-45 minutes

 46-60 minutes

 61 or more minutes

 I don't remember

 Not applicable (N/A)

Please rate your level of satisfaction with the Trooper you encountered in the following categories:

	Extremely Satisfied	Satisfied	Neutral	Dissatisfied	Extremely Dissatisfied
6. Professional
7. Respectful
8. Courteous
9. Helpful
10. Overall Conduct
11. Overall Competency

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12. How would you rate the overall performance of the Tennessee Highway Patrol?

 Excellent

 Good

 Average

 Fair

 Poor

13. How can the Tennessee Highway Patrol improve their level of service?

Check all that apply.

 Better training

 Better equipment

 Increase Trooper presence and visibility on the roads

 Increase number of traffic citations issued

 Increase impaired driving enforcement efforts

 Increase focus on young drivers

 Increase focus on elderly drivers

 Increase public awareness

 Other
If other, please explain:

14. How do you think the Tennessee Highway Patrol can be more accessible and responsive to public concerns, needs, and requests?

Check all that apply.

 By providing better access to departmental information and details regarding state law

 By hiring more Troopers

 By making the Department’s Web site more user-friendly

 By improving public accessibility to department officials for responses to inquiries and voicing of complaints

 By increasing Trooper presence and visibility on the roads

 By increasing Trooper participation in community events

 Other
If other, please explain:

How important are each of the following traffic safety issues to you?

	Extremely Important	Somewhat Important	Neutral	Not Very Important	Not Important
15. Safety and Security while Driving in Tennessee
16. Cell Phone Use While Driving
17. Distracted Drivers
18. Alcohol/Drug-Impaired Drivers
19. Unsafe Equipment/Vehicles
20. Moving Violations (Speeding, Following Too Closely, etc.)
21. Reckless/Aggressive Drivers
22. Road Hazards
23. Seatbelt/Child Restraint Violations
24. Unqualified Drivers (Driving without a license)
25. Commercial Motor Vehicle Safety and Enforcement
26. Reduction of Roadway Fatalities and Fatal Traffic Crashes

Thank you for taking the time to complete this survey and assisting us with our efforts to improve the quality of services offered by the Tennessee Highway Patrol.

If you have additional comments, please email us at Email.Safety@state.tn.us

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