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Driver License Station Survey

Thank you for your interest in our survey. This form is for commenting on your experience at a Tennessee Department of Safety Driver License station. Please answer the questions below and click "Send Survey" at the bottom to send us your feedback.

Check all that apply.
 Driver License Renewal
 Driver License Duplicate
 Address Change
 Graduated Driver License/Permit
 Out of State License Transfer (New TN license)
 Original Commercial Driver License/CDL Testing
 Vision Test
 Knowledge Test
 Road Skills Test
 Handgun Carry Permit
 Driver License Reinstatement Fees
 Reinstatement Advisory Letter
 Get a copy of Moving Violation Record
 Temporary Driver License/ID
 Motorcycle License
 Voter Registration

Check all that apply.
 I was not aware of the availability of online services
 I have no access to the Internet
 I was required to visit a Driver License station
 I wanted a new picture for my Driver License/Identification
 I am not comfortable using computers
 I have concerns about the security of online transactions
 I did not understand the online instructions or procedures
 I do not have a credit card
 Other

 15 minutes or less
 16-30 minutes
 31-45 minutes
 46-60 minutes
 61-90 minutes
 91 or more minutes
 I did not study for the test.

 Yes
 No

 I was not aware of the availability of online study aids
 I have no access to the Internet
 I am not comfortable using computers
 I did not understand the online instructions or procedures
 Other
If other, please specify:

  Very
Helpful
Helpful Neutral Somewhat
Helpful
Not at all
Helpful
N/A
Driver’s Manual
Study Guide
Online Practice Tests

  Extremely
Easy
Moderately
Easy
Neutral Moderately
Difficult
Extremely
Difficult
Alcohol, Drugs, and Driving
Laws
Rules of the Road/Procedures
Traffic Signs and Signals

 15 minutes or less
 16-30 minutes
 31-45 minutes
 46-60 minutes
 61-90 minutes
 91 or more minutes

  Extremely
Satisfied
Satisfied Neutral Dissatisfied Extremely
Dissatisfied
Professional
Courteous
Helpful
Efficient
Overall Competency

Check all that apply.
 Proof of Identity
 Proof of Citizenship/Lawful Permanent Residency/Temporary Legal Presence
 Proof of Address/Tennessee Residency
 Proof of Social Security Number
 Proof of DOT Medical Card (CDL Only)
 Proof of Satisfactory School Attendance/Progress (GDL Only)
 Minor/Teenage Affidavit (GDL Only)
 50-Hours Behind the Wheel Certificate (GDL Only)
 Not applicable (N/A)

(If you visited a County Clerk’s Office for Driver License services, please select “County Clerk”)


  Extremely
Satisfied
Satisfied Neutral Dissatisfied Extremely
Dissatisfied
Cleanliness
Station Layout and Organization
Parking
Level of Noise and Distraction
Helpfulness of Informational Signs Inside the station
Feeling of Safety and Security at the station


Extremely
Satisfied
Satisfied Neutral Dissatisfied Extremely
Dissatisfied

 Required Documentation
 Wait Time
 Service/Transaction Time
 Customer Service
 Efficiency of the Process
 Location of the DL station
 Other
 Not applicable (N/A)

Thank you for taking the time to complete this survey and assisting in improving the quality of services offered by the Tennessee Department of Safety Driver License Issuance Division.

If you have additional comments, please email us at Email.Safety@state.tn.us.