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Driver License Station Survey

Thank you for your interest in our survey. This form is for commenting on your experience at a Tennessee Department of Safety Driver License station. Please answer the questions below and click "Send Survey" at the bottom to send us your feedback.

1. Why did you visit the Driver License station?

2. Why did you visit the station in person instead of using Driver License Online Services at www.Tennessee.gov?

Check all that apply.
I was not aware of the availability of online services
I have no access to the Internet
I was required to visit a Driver License station
I wanted a new picture for my Driver License/Identification
I am not comfortable using computers
I have concerns about the security of online transactions
I did not understand the online instructions or procedures
I do not have a credit card
Other

3. How much time did you spend studying for the test?

4. Did you use the online practice tests?

5. If you did not use the online practice tests, why not?

I was not aware of the availability of online study aids
I have no access to the Internet
I am not comfortable using computers
I did not understand the online instructions or procedures
Other
If other, please specify:

6-8. Please rate how helpful each of the following study materials were for you.

	Very Helpful	Helpful	Neutral	Somewhat Helpful	Not at all Helpful	N/A
Driver’s Manual
Study Guide
Online Practice Tests

9-12. Please rate how easy or difficult the four test content areas were for you.

	Extremely Easy	Moderately Easy	Neutral	Moderately Difficult	Extremely Difficult
Alcohol, Drugs, and Driving
Laws
Rules of the Road/Procedures
Traffic Signs and Signals

13. Approximately how long did you have to wait prior to being attended to?

14-18. Please rate your level of satisfaction with the Driver License Examiner you encountered in the following categories:

	Extremely Satisfied	Satisfied	Neutral	Dissatisfied	Extremely Dissatisfied
Professional
Courteous
Helpful
Efficient
Overall Competency

19. If you were not able to complete your transaction due to lack of proper documents, which document(s) did you need?

Check all that apply.
Proof of Identity
Proof of Citizenship/Lawful Permanent Residency/Temporary Legal Presence
Proof of Address/Tennessee Residency
Proof of Social Security Number
Proof of DOT Medical Card (CDL Only)
Proof of Satisfactory School Attendance/Progress (GDL Only)
Minor/Teenage Affidavit (GDL Only)
50-Hours Behind the Wheel Certificate (GDL Only)
Not applicable (N/A)

20. In which county was the Driver License station you visited?

(If you visited a County Clerk’s Office for Driver License services, please select “County Clerk”)

21. Please rate your level of satisfaction with the Driver License station you visited in the following categories:

	Extremely Satisfied	Satisfied	Neutral	Dissatisfied	Extremely Dissatisfied
Cleanliness
Station Layout and Organization
Parking
Level of Noise and Distraction
Helpfulness of Informational Signs Inside the station
Feeling of Safety and Security at the station

27. In which county would you most like to see an additional Driver License station established?

28. Overall, how satisfied were you with your most recent experience at the Driver License station?

Extremely Satisfied	Satisfied	Neutral	Dissatisfied	Extremely Dissatisfied

29. If not satisfied, what was the main factor contributing to your negative experience?

Thank you for taking the time to complete this survey and assisting in improving the quality of services offered by the Tennessee Department of Safety Driver License Issuance Division.

If you have additional comments, please email us at Email.Safety@state.tn.us.