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Frequently Asked Questions

Question 1

My license has been cancelled/suspended/revoked. How can I clear my record?

Answer: There are five ways to contact us for this information:

  1. Go online to apps.tn.gov/tndlr/reinstate-instr.html then click the option to "Restore your Driving Privileges."

  2. Toll-Free: (866) 903-7357

    By Fax: (615) 253-2093

    (NOTE: Examiners are on duty Monday-Friday 8:00 a.m. to 4:30 p.m. Central time. However, information can be obtained 24 hrs a day 7 days a week through our automated system if you know your TN driver license number.)

    TTY OR TB USERS SHOULD HAVE THE RELAY SERVICE CALL (615) 532-2281

  3. Visit one of the Driver Services Centers listed below to process your reinstatement in person.

    Please note: the days and hours of operation for reinstatements vary by location.

    IMPORTANT: Closing times listed below for reinstatements do not always reflect applicants will be accepted up to that time. It may be necessary to cease taking applicants earlier in order to complete processing by the end of the business day. For example: A Driver Service Center closing time for reinstatements may be listed as 4:30 p.m. but taking applicants may be stopped at 2:45 p.m. in order to process applicants by 4:30 p.m.


  4. Davidson County
    Reinstatement Driver Service Center
    1601 Murfreesboro Rd.
    Nashville, TN 37217
    615-741-2541
    Reinstatements
    Monday thru Friday
    8:30 a.m. to 5:00 p.m. (Central Time)

    Greene County
    Reinstatement Driver Service Center
    1210 Hal Hernard Rd.
    Greenville, TN 37743
    423-638-3285
    Reinstatements
    Monday thru Friday
    8:30 a.m. to 5:00 p.m. (Eastern Time)

    Hamilton County
    6502 Bonny Oaks Drive
    Chattanooga, TN 37416
    423-634-3127
    Reinstatements
    Monday thru Friday
    8:30 a.m. until 5:00 p.m. (Eastern Time)

    Knox County
    Reinstatement Driver Service Center
    430 Montbrook Lane
    Knoxville, TN 37919
    865-690-6393
    Reinstatements
    Monday thru Friday
    8:30 a.m. to 5:00 p.m. (Eastern Time)

    Obion County
    1604B West Reelfoot Avenue
    Union City, TN 38261
    731-884-2133
    Reinstatements
    Monday thru Friday
    8:30 a.m. to 5:00 p.m. (Central Time)

    Shelby County
    Reinstatement Driver Service Center
    Hickory Ridge Mall, Suite 502
    6075 Winchester Rd.
    Memphis, TN 38115
    (901) 543-7920
    Reinstatements
    Monday thru Friday
    8:30 a.m. to 5:00 p.m. (Central Time)

    The Driver License Service Centers cannot give license reinstatement requirements over the phone.  To obtain reinstatement requirements you will need your driver license number available prior to visiting www.tennessesanytime.org/tndlr/ .  For more information call toll-free 1-866-903-7357.

  5. By writing:

    Tennessee Department of Safety
    Financial Responsibility Division
    1150 Foster Ave.
    Nashville, TN 37243

    If you send your written request by courier or overnight mail, please use the following address:

    Tennessee Department of Safety
    Financial Responsibility
    1150 Foster Ave.
    Nashville, TN 37210

    Please note, all overnight deliveries are handled on a "first come, first served" basis with all other incoming mail.

    NOTE: Please allow two weeks for a written response.

When contacting us, be sure to include the following information:

  1. Full name, and any other names used (maiden, married, etc.)
  2. Date of birth
  3. Driver license number (if known)
  4. Social Security Number (if known)
  5. Current mailing address
  6. Reason for cancellation, suspension, revocation (if known)
  7. Daytime phone number

    NOTE: Please allow two weeks for a written response.

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