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Customer Service

Benefits Administration

800.253.9981 or 615.741.3590
Monday - Friday, 8 - 4:30 CT
Fax: 615.741.8196
e-mail: benefits.administration@tn.gov

If you are at a doctor's office or pharmacy and are declined services, call our service center, press option "5" for urgent and a representative will assist you.

Civil Rights Compliance

Benefits Administration does not support any practice that excludes participation in programs or denies the benefits of such programs on the basis of race, color, national origin, sex, age or disability in its health programs and activities. If you have a complaint regarding discrimination, please call 866.576.0029 or 615.741.4517.

If you think you have been treated in a different way for these reasons, please mail this information to Benefits Administration:

  • Your name, address and phone number. You must sign your name. (If you write for someone else, include your name, address, phone number and how you are related to that person, for instance wife, lawyer or friend.)
  • The name and address of the program you think treated you in a different way.
  • How, why and when you think you were treated in a different way.
  • Any other key details.

Mail to: State of Tennessee, Benefits Administration, Civil Rights Compliance, Department of Finance and Administration, 19th Floor, 312 Rosa L. Parks Avenue, William R. Snodgrass Tennessee Tower, Nashville, TN 37243-1102

Need free language help? Have a disability and need free help or an auxiliary aid or service, for instance Braille or large print? Please call 800.253.9981

You may also contact the: U.S. Department of Health & Human Services – Region IV Office for Civil Rights, Sam Nunn Atlanta Federal Center, Suite 16T70,  61 Forsyth Street, SW, Atlanta, Georgia 30303-8909 or 800.368.1019 or TTY/TDD at 800.537.7697

Wellness and Nurse Advice Line

Healthways
888.741.3390
Monday - Friday, 8 - 8 CT
Email: partnersforhealth@healthways.com
partnersforhealthtn.gov

Health Insurance

BlueCross BlueShield of Tennessee
800.558.6213
Monday - Friday, 7 - 5 CT
bcbst.com/members/tn_state/

Cigna
800.997.1617
24/7
cigna.com/stateoftn

Health Savings Account

PayFlex
855.288.7936
M-F, 7-7; Sat, 9-2
stateoftn.payflexdirect.com

Dental Insurance

Cigna - Prepaid
800.997.1617
24/7
cigna.com/stateoftn

MetLife - DPPO
855.700.8001
Monday - Friday, 7-10 CT
mybenefits.metlife.com/StateOfTennessee

Pharmacy

CVS/caremark
877.522.TNRX (8679)
24/7
info.caremark.com/stateoftn

Vision

EyeMed Vision Care
855.779.5046
Monday - Saturday, 7:30-10; Sunday, 10-7 CT
eyemedvisioncare.com/stoftn

Life Insurance

Securian (Minnesota Life)
866.881.0631
Monday - Friday, 7-6 CT
lifebenefits.com/stateoftn

Unum (voluntary universal life and permaplan)
866.298.7636
Monday - Friday, 7-7 CT

Medicare Supplement

POMCO Group
888.477.9307
Monday - Friday, 7-5 CT
thetennesseeplan.com

Behavioral Health

Optum
855.HERE4TN (855.437.3486)
24/7
Here4TN.com

Long-term Care

MedAmerica Insurance Company
866.615.5824
Monday - Friday, 8:30-6 CT
ltc-tn.com