Skip to Content

Office of Civil Rights

Mediation Process

Mediation is a form of dispute resolution. Mediation is a voluntary and confidential process in which one or more neutral third-party facilitator(s) intervenes in a conflict with the consent of the disputants and assists them in negotiating a consensual and informed agreement. Basic steps in the process include gathering information, framing the issues, developing options, negotiating, and formalizing agreements. In mediation, the decision-making authority rests with the parties themselves. The mediator does not have any decision-making powers. Recognizing variations in styles and cultural differences, the role of the mediator involves assisting the disputants in defining and clarifying issues, reducing obstacles to communication, exploring possible solutions, and reaching a mutually satisfactory agreement. Mediation presents the opportunity to peacefully express conflict and to “hear each other out.”

For additional information or to request mediation, please contact:


Brenda Clark, Director
Office of Civil Rights
Department of Intellectual and Developmental Disabilities
500 Deaderick St, 15th Floor Andrew Jackson Bldg
Nashville, TN 37243
(615) 231-5516
Brenda.Clark@tn.gov

  • Request for Mediation Form (PDF, WORD)
.