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Case Management

About Case Management

Case Management Services provide support for individuals who are supported in the Self-Determination Waiver or on the waiting list for services. Case managers provide information about DIDD programs and services, provide assistance with completing eligibility application forms, gather information to assess service needs, connect people to generic community services, provide ongoing contact and assistance as needed/requested and will refer people to advocacy organizations and support groups as needed/requested.

Additionally, for individuals enrolled in the Self-Determination Waiver, Case Management Services include ongoing assessment, development, evaluation and revision of the plan of care, assistance with the selection of service providers, provision of general education about the waiver program, including individual rights and responsibilities and monitoring implementation of the plan of care and initiating individualized corrective actions as necessary (e.g. reporting, referring or appealing to appropriate entities.)