The DIDD Office of Risk Management and Licensure functions to protect the interest of tax-paying citizens against unlicensed service providers, unsafe environments, inadequate education and training of personnel, physical and mental abuse and any unscrupulous acts deemed detrimental to the treatment and general welfare of persons with intellectual and developmental disabilities. This also includes those in need of personal support services.
Operating out of three regional offices -one in each grand region of the state, licensure staff:
To report suspected violations of licensure rules or to submit formal or general complaints about any licensed service or facility, please contact designated Licensure staff as follows:
|East Region||Elaine Mathews||423-787-6553||Elaine.C.Matthews@tn.gov|
|Middle Region||Cheryl Jacobs||615-770-1004||Cheryl.B.Jacobs@tn.gov|
|West Region||Gale Carter||731-426-1811||Gale.Carter@tn.gov|