Internal Quality Control

The Tennessee Department of Children's Services Office of Child Safety is continuously searching for innovative ways to assess excellence at the Child Abuse Hotline and within Child Protective Services Investigations and Special Investigations divisions.  

Rather than rely on anecdotal information or uneven data that may not apply to the entire system, the Office of Child Safety seeks regular and reliable sources of information that helps evaluate performance, make ongoing decisions, and provide an accurate picture for staff and external stakeholders.

To that end, the Office of Child Safety established an Internal Quality Control division to define and implement this philosophy and ongoing effort. The division is involved in most every aspect of OCS operations. It assures the Office of Child Safety functions efficiently, meets accreditation standards, satisfies its vision and mission statements and meets standards set in policies and protocols.

The Director of Internal Quality Control is responsible for developing, implementing and evaluating audit processes that will not only monitor compliance in hotline and investigative protocols and procedures but also for evaluating the quality of work within those divisions. The Director provides consistent oversight to these internal reviews and provides information to established Continuous Quality Improvement teams within OCS. The CQI teams then address results of the internal reviews and develop improvement plans to improve practice and/or policy. 

 Internal Quality Control at the Child Abuse Hotline

Using the tool below, Hotline staff are assessed monthly on competency expectations in areas such as assessment of safety and risks, compliance with policy and procedure and customer focused government. 

Quality Call Review Tool

Child Abuse Hotllne Quality Call Review 


Quality Review for Investigations 

Using these tools, Investigative staff are assessed quarterly on competency expectations in areas such as compliance with policy and procedures, assessment of safety and risks, engagement with children and families, decision making and service provision. 

Quality Review for Investigations Definitions and Instructions

Quality Review for Investigations Tool

Quality Review for Investigations

Quality Improvement Plan


Quality Review for Special Investigations 

Quality Review for Special Investigations Definitions and Instructions

Quality Review for Special Investigations Tool

Quality Review for Special Investigations

Quality Improvement Plan for Special Investigations


Other Evaluation Tools

Court Performance Evaluation Tool

Court Performance Evaluation

Child Protective Investigative Team Presentation Evaluation Tool

Child Protective Investigative Team Presentation Evaluation


Contact Information

Stephanie Butler
Director of Internal Quality Control
Office of Child Safety
Tennessee Department of Children's Services
Nashville, TN 37243
Stephanie.L.Butler@tn.gov