Student and School Servicing Contact InformationFormerly the Loan Administration Division
For over fifty years, the Tennessee Student Assistance Corporation has been an ardent participant in the Federal Family Education Loan Program (FFELP). TSAC is proud to have guaranteed over $13 billion of student loans during those years, assisting students, schools and lenders in and around the state of Tennessee. Since the end of FFELP in 2010, TSAC has continued to service our portfolio with care and diligence. In September of 2015, after much consideration, the TSAC Board of Directors voted to exit the program and relinquish the portfolio. TSAC is pleased that the U.S. Department of Education selected Educational Credit Management Corporation (ECMC) to assume the guaranty portfolio and associated guarantor responsibilities for the state of Tennessee. TSAC is confident that ECMC shares our utmost commitment to borrowers, and that it will continue to provide the highest level of service and dedication to meeting their needs during and after this transition. Effective July 1, 2016, all communications related to TSAC loans may be directed to ECMC, at 888-221-3262 or www.ecmc.org.
TSAC will continue its involvement in loan education by offering Default Management and Financial Literacy programs, as well as other partnership initiatives with post-secondary institutions in Tennessee.
TSAC Staff:Jane Pennington Associate Executive Director for Loan Administration Jane.Pennington@tn.gov (615) 253-7487
Bill Heath Director of School Services Bill.Heath@tn.gov (615) 532-3497
Terri Parchment Director of Client Services Terri.Parchment@tn.gov (615) 253-7445
Don Lewis Client Representative Don.Lewis@tn.gov (615) 532-3511
Marie Duenas Financial Aid Program Specialist Marie.Duenas@tn.gov (615) 532-1794
Michelle Farley Financial Aid Program Specialist Michelle.Farley@tn.gov (615) 532-9520
Debby Nuchols Financial Aid Program Specialist Deborah.Nuchols@tn.gov
(865) 865-8025 Lori Mitchum Financial Aid Program Specialist Lori.Mitchum@tn.gov
(731) 571-2269 Sheila Sanchez Financial Aid Program Specialist Sheila.Sanchez@tn.gov (865) 599-7459 Sandra Rockett
Financial Aid Program Specialist
(731) 571-2265 David Hutton Consultant David.Hutton@tn.gov