This section monitors the quality of petroleum products. Truth in labeling is verified for octane ratings and additives, and the exclusion of harmful impurities. The petroleum section has made great strides in this area over a short period of time. When we began testing for petroleum quality the violation rate was twenty percent (20%). Within a three month period the violation rate dropped to under ten percent (10%) and currently the violation rate is at approximately three percent (3%). We contribute much of this success to the enforcement tools provided in the Kerosene and Motor Fuel Quality Inspection Act.
Does the Department test for quality on motor fuel ?
Yes, the department conducts routine inspections and pulls random samples for lab analysis any establishment that conveys motor fuel for sale in the state on an annual basis.
Can the Department help me if I think I have received “bad” or contaminated fuel?
Yes, Consumer and Industry Services Personnel will investigate all consumer complaints on motor fuel quality or quantity. However, the consumer can aid in this process by contacting the department as soon as possible after the purchase so we may visually inspect and pull a sample for lab analysis while the product is still available. It is very helpful if the consumer can identify the type and grade of product purchased along with the pump number the fuel was dispensed from. A receipt of the purchase can be very helpful and normally contains this information.
Can the Department help me recover any associated expenses incurred as a result of purchasing contaminated fuel?
No. You will receive a copy of the lab analysis on the sample that you may use to support your claims.
How do I file a consumer complaint?
Call 1-800 628 – 2631 or 1-800 octane1. This number is printed on all the approval stickers you will find on retail fuel dispensing devices.
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